Coming up with a service charter will empower the Kano State SERVICOM Directorate to more effectively discharge its responsibility of ensuring citizens have access to better services from government ministries, departments, and agencies (MDAs) in the state, says Abdullahi Musa, permanent secretary at the Kano State Service Compact (SERVICOM) Directorate.
“The Directorate is aimed at improving service delivery; the baseline for ensuring [effective] service delivery is a service charter which is an agreement between the service provider and service taker. Unless the service charter is provided, the directorate lacks the power to monitor and access service delivery,” says Musa.
Musa was speaking at a 3-day workshop to develop a service charter for Kano SERVICOM organized by the Kano State Servicom Directorate with the support of the Partnership to Engage, Reform, and Learn (PERL), a UK Department for International Development (DFID) funded governance reform program held in Kaduna this week.
SERVICOM came into being in Nigeria as a social contract between the Federal Government and its people and was also adopted by states across the federation including Kano whose SERVICOM was set up with the mission: “to ensure quality, efficient service delivery to the public. The public has a right to be served right; and to complain and to receive redress where there is a need to do so based on carefully worked out target outputs and outcomes.”
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